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About This Issue
by Steve Guendert, Joint Editor

Articles

Availability - At Your Service
by Peter HJ van Eijk, PhD

The Missing I
by Stephen Balzac

WILTM: My "Secret" Tips and Tools
by Scott Chapman

Developing Metrics for Network Performance
by Bill Jouris

IEBITWIT - Twitter for the Rest of Us
by Clea Zolotow

Rising IBM Mainframe Software Costs
by Kim A. Eckert

Events, Notices for National/International Chapters
by Tom Kelman