Improved IT Operations Management for IT Managers and Capacity Planners

Andrew Armstrong and John Baker

IT and business managers are increasingly concerned with the rising costs associated with their highly complex and ever-growing mainframe and distributed systems datacenters. They are also concerned about controlling outages, and mitigating the lack of transparency the various business units have into capacity and cost drivers – including their outsourced environments. New tools with modernized reporting techniques allow you to merge basic business data with the abundance of IT data already being collected, to improve the transparency into the relationship between IT costs and business activities. This new-found clarity of IT resource usage and cost, down to the business unit level, provides a common language between IT managers and business managers. It also allows IT spending decisions to become fact-based – removing the guess-work and uncertainty common in today’s over-burdened IT organizations. Join us as we discuss:

• Understanding cost drivers for both mainframe and distributed components of your data center
• Using cloud-based analytics to fix IT problems before they affect the business
• Improving oversight of outsourcers and billing

Presenter bio: Andrew Armstrong is the Chief Customer Officer at DataKinetics, the leader in mainframe performance and optimization solutions. As CCO, one of Andrew’s most important responsibilities is to strive to understand the nuances of the Fortune 1000, to be aware of the IT challenges that they face, and the strengths and weaknesses of the solutions that are available to them. An experienced C-level executive, he has put in place the right products and partnerships, and the right sales and marketing programs, and has transformed businesses to attain continuous profitability and growth while maintaining customer satisfaction as a top-level concern.

Presenter bio: Bio: Over 25 years in IT industry as both a customer and consultant. As a customer, John designed, implemented and maintained many critical projects such as WLM Goal Mode and GDPS/Data Mirroring. He has extensive experience with many performance analysis tools and techniques at the hardware, OS, and application levels. As a consultant, John has assisted many of the world’s largest datacenters with their z/OS performance challenges and held Subject Area Chair positions with CMG for both Storage and Capacity Planning for several years. John has hosted many sessions at CMG, SHARE, etc. as well as several regional user groups. In 2017, John joined forces with internationally-recognized performance specialist Peter Enrico.

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Improved IT Operations Management for IT Managers and Capacity Planners